Privacy policy
We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website, mobile application, or interact with us in any way.
By visiting tchelalfoods.com, you are accepting the practices described in this Privacy Policy Notice.
1. Information We Collect
We may collect the following types of personal information from you:
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Contact Information: such as your name, email address, phone number, and mailing address.
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Account Information: if you create an account with us, we may collect your username, password, and other account details.
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Payment Information: when you make a purchase, we collect payment details such as credit card information.
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Order Information: details of your orders, including the items purchased, transaction history, and delivery preferences.
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Communications: records of your communications with us, including emails, chat messages, and customer service inquiries.
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Device Information: information about your device, such as IP address, browser type, operating system, and device identifiers.
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Usage Data: information about how you interact with our website or mobile application, including pages visited, links clicked, and features used.
2. How We Use Your Information
We may use the personal information we collect for the following purposes:
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To process and fulfill your orders, including payment processing, order confirmation, and delivery.
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To communicate with you about your orders, account status, promotions, and updates.
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To provide customer support and respond to your inquiries, feedback, or requests.
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To personalize your experience and improve our products, services, and website functionality.
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To detect, prevent, and investigate fraud, security breaches, or unauthorized use of our services.
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To comply with legal obligations, enforce our terms of service, and protect our rights or the rights of others.
3. Information Sharing and Disclosure
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We may share your personal information with third parties in the following circumstances:
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With service providers and business partners who help us operate our business, such as payment processors, shipping carriers, and IT service providers.
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With legal authorities or government agencies if required by law, or to protect our rights, safety, or property, or the rights, safety, or property of others.
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In connection with a merger, acquisition, sale of assets, or other business transaction involving our company.
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We do not sell or rent your personal information to third parties for their marketing purposes without your consent.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
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You may have certain rights and choices regarding the personal information we collect about you. For example, you can:
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Update or correct your personal information by logging into your account or contacting us directly.
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Opt-out of receiving marketing communications from us by following the instructions provided in the communication or contacting us.
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Request access to or deletion of your personal information, subject to applicable legal requirements.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or through other means.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at hello@tchelalfoods.com.
Terms of Service
Terms & Conditions
Welcome to tchelalfoods.com
Please read the following terms and conditions of use carefully before using this website:
Nyamete Tchelal operates the website tchelalfoods.com. The use of the website is governed by the terms and conditions set forth below, which constitute a contract between you and Tchelal Foods. If you do not agree to these terms and conditions, please do not use this website.
Your access or use of the Website indicates that you have read, understand and agree to be bound by these Terms and Conditions and any other applicable laws, statutes and/or regulations. We may change these Terms and Conditions at any time without notice, effective upon its posting to the Website. Your continued use of the Website will be considered your acceptance to the revised Terms and Conditions.
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Use of the Site
a. Eligibility: You must be at least 18 years old and have the legal capacity to enter into these Terms and use the Site.
b. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your personal or commercial purposes.
c. Prohibited Activities: You agree not to:
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Use the Site for any illegal or unauthorized purpose.
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Interfere with or disrupt the operation of the Site or servers.
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Attempt to gain unauthorized access to the Site or other accounts.
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Use any automated means to access the Site or collect data.
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Violate any applicable laws or regulations.
2. Ordering and Purchases
a. Product Availability: All products displayed on the Site are subject to availability and may be discontinued or modified at any time without prior notice.
b. Orders: By placing an order through the Site, you represent that you are legally capable of entering into a binding contract and agree to pay for all charges incurred.
d. Pricing: Prices for products are listed in Canadian dollars and are subject to change without notice.
3. Intellectual Property
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Ownership: All content, trademarks, logos, and intellectual property rights on the Site are owned by Tchelal Foods or its licensors.
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License: You are granted a limited, non-exclusive, and non-transferable license to access and use the content on the Site for personal or commercial purposes.
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Restrictions: You may not reproduce, modify, distribute, or exploit any content on the Site without our prior written consent.
4. Disclaimer of Warranties
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The Site is provided on an "as is" and "as available" basis without any warranties of any kind, express or implied.
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We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
5. Limitation of Liability
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In no event shall Tchelal Foods be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site.
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Our total liability to you for any claim arising out of or relating to these Terms or the Site shall not exceed the total amount paid by you for the products or services purchased through the Site.
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Tchelal Foods reserves the rights to interrupt or discontinue all of the functionalities of its website. We accept no responsibility or liability for interruption or discontinuance of any functionality from actions or omissions of any of Tchelal Foods or its third parties.
6. Change of Information
The content presented on our website may at times contain certain inaccuracies or errors. Tchelal Foods reserves the right to make changes, corrections and/or improvements to the content on our website, and/or to the products and offers described in such information, at any time without notice but we do not assume any responsibility to do so and we do not accept any liability for those inaccuracies or errors.
7. Indemnification
You agree to indemnify and hold Tchelal Foods harmless from any claims, damages, liabilities, costs, or expenses arising out of or related to your use of the Site or any violation of these Terms.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law principles.
9. Changes to Terms
We reserve the right to modify or revise these Terms at any time by posting the updated terms on the Site. Your continued use of the Site after any such changes indicates your acceptance of the updated Terms.
5. Contact Us
If you have any questions, concerns, or feedback about these Terms, please contact us at hello@tchelalfoods.com.